Skype for Business or Lync 2013 presence information not visible in Outlook 2010, 2013 or 2016 and information from the GAL not visible when hovering over a name.
Some other issues:
- The Microsoft SharePoint client/web does not display presence information.
- Other Microsoft Office applications that support presence features do not display presence information
This behavior may occur if the value of the DefaultIMApp registry entry in the following registry key is incorrect:
First, look at this location in the registry…
It should show this value:
If there is any other value, change it back to “Lync”, i’ve seen that Mitel MiCollab software is changing this value to “Micollab” when installing the latest version.
Now restart Outlook and see if your presence indicators are back.
Note: The DefaultIMApp registry entry specifies which IM application provides IM and presence information in Office applications.