Sending Audio Messages from the Mobile Teams client

Sending Audio Messages
You are now able to record and send audio messages on the Teams mobile clients. It works for both chat and channel conversations. Web and desktop clients will also support listening of the received audio clips.
Audio message support has been a top customer ask since the early days of the product. (Link to uservoice)

Shared Line Appearance in Microsoft Teams

Shared Line Appearance handles multiple calls on a specific number called a shared number. Shared Line Appearance can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls.
The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number.

Any one of the delegates can pick up the call while the rest of the delegates get a notification on their phone about who picked up the call and which line has become busy as a result.

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How to use Microsoft Teams Templates

Working in project groups means standardize your workflow to work more efficient. Also this has a benefit for your employees to find everything in the same place and structure.

Create a Team based on a template.

In Microsoft Teams go to “Join or create a team”.

Select “Create team”

Click “Create a team using an existing team as a template”.

Now select your base template that you want to copy.

Change the Team name and select what you want to include from your base template, in the example below i have copied everything.

Because it is called a template it will not copy any content from the template to the new Team.

Your new teams will now be created based on your base template.

After creating, you can add some more members if needed.

When your team is ready it will show as the last Team in your favorites column.

Call Park in Microsoft Teams

Call Park provides you the ability to park an active call and then allow yourself or someone else to pick up the call using a (specific) code. You communicate the code out-of-band.

Call Park Feature

Parking a call: you can park an active call by clicking on the “Park” button in the call control.

If no one retrieves the call within 5 minutes, it will ring you back. If you don’t pick-up the call, it will follow your configured unanswered roles (i.e. voicemail if configured).

Call Retrieve: to retrieve a parked call, you can click on the call pickup button on your Teams Calling App, and enter the retrieve code

This feature is only available in Teams Only deployment mode.

Call park and retrieve feature availability

Call park and retrieve is currently supported by the following clients and devices. (Supported in Teams Only mode, with or without PSTN connectivity.)

Capability Teams Desktop Teams Mac App Teams Web App (Edge) Teams mobile iOS/Android App Teams IP phone Skype for Business IP phone
Park a call Yes Yes Yes Coming soon Coming soon No
Retrieve a parked call Yes Yes Yes Coming soon Coming soon No
Un-retrieved call ring back Yes Yes Yes Coming soon Coming soon No

Configure call park and retrieve with PowerShell

Use the New-CsTeamsCallParkPolicy PowerShell cmdlet to create a call park policy.

Use the Grant-CsTeamsCallParkPolicy PowerShell cmdlet to grant a call park policy.

You can change the default setting by using Set-CsTeamsCallParkPolicy as follows:

Set-CsTeamsCallParkPolicy -Identity Global -AllowCallPark $true


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