Skype for Business – Quick Start Guides (Multi Language)

Need to have Skype for Business  Quick starter guides? You can download your localized version by the links below in the table. The download contains the following categories:

  • Audio setup and making Calls
  • Contacts, presence, and IM
  • Meetings
  • Sharing and collaboration
  • Video

Documents in the ZIP file are in PPT and PDF format, so you can brand the guides with your own company logo.

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Skype for Business Licensing Guide

Lately i’m getting a lot of questions about licensing for Skype for Business Server and Online. So i want to try to explain what kind of licenses you will need to have in the different scenarios.

  • Is E3 license enough for Skype for Business Server 2015 with Enterprise Voice?
  • Do we need PSTN Calling plan with the use of Skype for Business Server 2015?
  • Do we need to have Phone System (formally Cloud PBX) license when using Skype for Business Server 2015 in Hybrid mode?
  • Do we need a server license to use Skype for Business?

To make one thing clear, Client Licenses are required to access all Skype for Business Online (Office365), Hybrid scenario’s and Server (On-Premises) features.

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Skype for Business Online Call Queues: Agent Opt In/Out

Skype for Business

Last night Microsoft announced and published the Agent Opt In/Out feature to Skype for Business Online.

This update allows Admins to grant Call Queue Agents an ability to Opt In and Out from taking calls from a particular Queue at will.

For all newly created Call Queues, Agent Opt In/Out option will be enabled by default. For pre-existing Call Queues, Admins will need to enable this feature manually.

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Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in

Skype for Business

 Problem:

Skype Error message when signing in:
“Can’t sign in to Skype for Business – There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team”.

Uninstalling or reinstalling Office 365 software is not going to help you. There are a couple of solutions here.

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Network Assessment Tool for Skype for Business and Microsoft Teams

The Microsoft Network Assessment Tool provides the ability to perform a simple test of network performance to determine how well the network would perform for a Microsoft Teams or Skype for Business Online call. The tool tests the connection to Microsoft Network Edge by streaming a set of packets to the nearest edge site and back for approximately 17 seconds for a configured number of iterations.  The tool reports:

  • Packet loss
  • Jitter
  • Round-trip latency
  • Reorder packet percentage

Important: Starting around December 15 2017, older versions of the tool may stop working and will report an issue with the relay configuration. Please update accordingly.

Requirements

Supported Operating System: Windows 7 or later
PC must meet the requirements for Skype for Business Online systems described here.
For Windows Server edition, ensure the Desktop Experience feature is enabled.
For Windows N or KN versions, ensure the Media Feature pack is installed.
Only a single instance of the tool running on PC instance.

This tool is not intended for load/stress testing.

Installation

Download the latest version of the Network Assessment Tool over here

The tool in installed in the “C:\Program Files\Microsoft Skype for Business Network Assessment Tool” directory.

In the Usage.docx you can find more specific parameters to run the tool.

Usage

Browse with a command prompt over to “C:\Program Files\Microsoft Skype for Business Network Assessment Tool”

Default running the tool will forward you to Office365 (Skype for Businesss Online/Microsoft Teams). If you want to change the IP Address from the edge server you talking to you can open the “NetworkAssessmentTool.exe.config”. Line 27 will give you the oppurtunity to change the relay IP (If you want to talk to your own on-premises environtment this is your sip.domain.com IP address). You can also change the IP Addresses to for example Microsoft Teams, the IP Addresses you can find over here.

To change de number of calls you want to test change line 41 (Call will be made serially)

When executing the script you can add “/verbose” to display all of the output from the script.

Network performance

Run “NetworkAssessmentTool.exe” from the command prompt.

The tool is setting up a call (default configured 17seconds) and will display the status of the call.

Network connectivity

Run “NetworkAssessmentTool.exe /connectivitycheck” to test connectivity.

Results

The installation also contains a “ResultsAnalyzer.exe”, with this tool you can analyze the report from the command line:

To compare your values against the max values, you can check this blog article.