Using a Call Queue in your Teams channel

Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. You will now have the possibility to use a Teams channel for your Call Queue. Continue reading

The new Poly Sync 20, does it really change the working from home experience?

In January of this year (2021), Poly launched the new Sync 20 smart speakerphone. The Sync 20 is the first available version from a new series of Sync speakerphones. The Poly Sync 20 is a portable speakerphone designed for home use to make communication easier for the new form of hybrid working. To what extent does the Poly Sync 20 succeed in this, does a device like this really make a difference in the user experience? Continue reading

Troubleshoot No Dialpad in Microsoft Teams

Everytime i roll out new customers with Microsoft Teams Direct Routing or Callings plans i receive the same questions. I also created a FAQ post about Direct Routing. And the most asked question during roll out is: I don’t have a dialpad in my Teams client Licenses Ok, first check if this user has the correct licenses. Phone System is required for calling. This license is by default included with E5, any other license needs Phone System as addon. Continue reading

Validate Routing to Microsoft Teams Resource Account

When you use Auto Attendants and Call Queues to route phone calls you want to verify sometimes if the routing is working correctly and the calls are being delived to the right Resource Account. You can easily check this in the SIP invite. I’m working mostly with Audiocodes so the screenshots below will be based on the Audiocodes Syslog tool. Open the call in the syslog trace. Select the second invite to Microsoft Teams (52. Continue reading

Choosing the right Teams IPPhone Policy

In this article i want to show the different capabilities of the Microsoft Teams IPPhone Policy. Do not get confused with the SfB IPPhone Policy, this one only controls the global policy and it’s not possible to create your own. The Microsoft Teams cmdlet Set-CsTeamsIPPhonePolicy is only available in PowerShell. When logging in to your Tenant you can check which cmdlets are available. Get-Command -Module tmp_3ju02ihp.npo | Where-Object {$_.Name -like "*TeamsIPPhone*"} Use the temp module name in above cmdlet. Continue reading

Using the Public Preview features of Microsoft Teams

Microsoft announced a new suitability to give specific users the ability to test new “public features” within the Teams desktop (Windows, MacOS & Linux) and supported browser clients before they will rolled out world wide. “Public Preview for Microsoft Teams provides early access to unreleased features in Teams. Previews allow you to explore and test upcoming features. We also welcome feedback on any feature in public previews. Public preview is enabled each Teams user, so you don’t need to worry about affecting your entire organization. Continue reading

Bypass the Microsoft Teams Lobby

Control your meetings like never before! “Let everyone bypass the lobby” setting is now General Available in your meeting options. With this setting on, all people in your organizationand guest users will bypass the lobby. The feature is available as a new value in “Who can bypass the lobby?” dropdown in Teams Meeting options. You can set this in your existing Teams meetings as well as in your future Teams meetings. Continue reading