Sharing Knowledge
Shared Line Appearance handles multiple calls on a specific number called a shared number. Shared Line Appearance can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls.
The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number.
Any one of the delegates can pick up the call while the rest of the delegates get a notification on their phone about who picked up the call and which line has become busy as a result.
Do you know the feeling of loosing your data when buying a new phone? Just before the holidays i decided to buy a new phone. Traditionally i’m a Apple fanboy for year, started with the iPhone 1. My last device was a iPhone 7 with the Apple Watch series 2.
After some research in what i actually wanted/needed the OnePlus 6T was the best option for me (cost/performance).
Because i’m using the Microsoft Authenticator for quite some time and have most of my MFA accounts in there it was time to change all of the accounts. I’m using Office365 a lot, so i will describe how to this for your Azure account.
Working in project groups means standardize your workflow to work more efficient. Also this has a benefit for your employees to find everything in the same place and structure.
In Microsoft Teams go to “Join or create a team”.
Select “Create team”
Click “Create a team using an existing team as a template”.
Now select your base template that you want to copy.
Change the Team name and select what you want to include from your base template, in the example below i have copied everything.
Because it is called a template it will not copy any content from the template to the new Team.
Your new teams will now be created based on your base template.
After creating, you can add some more members if needed.
When your team is ready it will show as the last Team in your favorites column.
Call Park provides you the ability to park an active call and then allow yourself or someone else to pick up the call using a (specific) code. You communicate the code out-of-band.
Parking a call: you can park an active call by clicking on the “Park” button in the call control.
If no one retrieves the call within 5 minutes, it will ring you back. If you don’t pick-up the call, it will follow your configured unanswered roles (i.e. voicemail if configured).
Call Retrieve: to retrieve a parked call, you can click on the call pickup button on your Teams Calling App, and enter the retrieve code
This feature is only available in Teams Only deployment mode.
Call park and retrieve is currently supported by the following clients and devices. (Supported in Teams Only mode, with or without PSTN connectivity.)
| Capability | Teams Desktop | Teams Mac App | Teams Web App (Edge) | Teams mobile iOS/Android App | Teams IP phone | Skype for Business IP phone |
|---|---|---|---|---|---|---|
| Park a call | Yes | Yes | Yes | Coming soon | Coming soon | No |
| Retrieve a parked call | Yes | Yes | Yes | Coming soon | Coming soon | No |
| Un-retrieved call ring back | Yes | Yes | Yes | Coming soon | Coming soon | No |
Use the New-CsTeamsCallParkPolicy PowerShell cmdlet to create a call park policy.
Use the Grant-CsTeamsCallParkPolicy PowerShell cmdlet to grant a call park policy.
You can change the default setting by using Set-CsTeamsCallParkPolicy as follows:
Set-CsTeamsCallParkPolicy -Identity Global -AllowCallPark $true