Erwin Bierens

Sharing Knowledge

Remove the annoying media overlay popup in Microsoft Teams

Do you recognize belows popup when ending or joining a meeting from your Microsoft Teams client when using Windows 10? And for some reason it’s always in a place where you have to click with your mouse at that particular moment. This can be easily solved. So what is showing this popup? Hardware Media Key Handling is one of the built-in features of a chromium based browser. When this feature is enabled in the Chromium based browser, users are able to use the media keys of the keyboard to play, pause, forward, previous, increase or decrease volume, mute music, or video playing in browser.

Using the unanswered routing when busy in Microsoft Teams

On April 9 of 2021 Microsoft released an upgrade on the Busy on Busy feature in Microsoft Teams. So what does Busy on Busy do? When Busy on Busy is enabled in your Calling policy every second calls that comes in, would rejected with a Busy signal (603 Declined). Busy on Busy is not enabled by default on the global Calling policy Busy on Busy activates in the following states:

Why do headset suppliers deliver USB Dongles?

Get the max out of your headset!

Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc.

How to enable Viva Connections desktop!

Add Viva Connections for Microsoft Teams desktop

In this guide i will show you the steps for enabling Microsoft Viva Connections Desktop! This is one of the four Viva Modules The Viva Connections for desktop experience, combines the power of your intelligent SharePoint intranet with chat and collaboration tools in Microsoft Teams. Viva Connections enables users to discover and search relevant content, sites, and news from across the organization right from the Team’s app bar. Viva Connections also allows you to incorporate your organization’s brand and identity directly in Teams.

Using a Call Queue in your Teams channel

Collaborative calling enables you to connect a call queue to a channel in Teams

Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. You will now have the possibility to use a Teams channel for your Call Queue.