Erwin Bierens

Sharing Knowledge

Using the unanswered routing when busy in Microsoft Teams

On April 9 of 2021 Microsoft released an upgrade on the Busy on Busy feature in Microsoft Teams. So what does Busy on Busy do? When Busy on Busy is enabled in your Calling policy every second calls that comes in, would rejected with a Busy signal (603 Declined). Busy on Busy is not enabled by default on the global Calling policy Busy on Busy activates in the following states:

Why do headset suppliers deliver USB Dongles?

Get the max out of your headset!

Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc.

How to enable Viva Connections desktop!

Add Viva Connections for Microsoft Teams desktop

In this guide i will show you the steps for enabling Microsoft Viva Connections Desktop! This is one of the four Viva Modules The Viva Connections for desktop experience, combines the power of your intelligent SharePoint intranet with chat and collaboration tools in Microsoft Teams. Viva Connections enables users to discover and search relevant content, sites, and news from across the organization right from the Team’s app bar. Viva Connections also allows you to incorporate your organization’s brand and identity directly in Teams.

Using a Call Queue in your Teams channel

Collaborative calling enables you to connect a call queue to a channel in Teams

Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. You will now have the possibility to use a Teams channel for your Call Queue.

The new Poly Sync 20, does it really change the working from home experience?

Review of the Poly Sync 20

In January of this year (2021), Poly launched the new Sync 20 smart speakerphone. The Sync 20 is the first available version from a new series of Sync speakerphones. The Poly Sync 20 is a portable speakerphone designed for home use to make communication easier for the new form of hybrid working. To what extent does the Poly Sync 20 succeed in this, does a device like this really make a difference in the user experience?