Erwin Bierens

Sharing Knowledge

Setting up tag based routing in Audiocodes Mediant

In this post i want to show the configuration steps of configuring tag based routing. You can use Dial Plan tags for determining the destination (IP Group) of an IP-to-IP Routing rule. One of the advantages of using Dial Plan tags is that it can reduce the number of IP-to-IP Routing rules that you would normally need to configure. For example: When you have an SBC with SIP trunk and legacy PBX and you would like to implement Microsoft Teams Direct Routing you can route specific numbers to Teams and the rest goes automatically to the legacy PBX.

Troubleshoot No Dialpad in Microsoft Teams

Getting stuck with the dialpad in Microsoft Teams? This is one of the questions i get during migrations to Microsoft Teams. This guide will help you troubleshooting the dialpad with Direct Routing.

Validate Routing to Microsoft Teams Resource Account

When you use Auto Attendants and Call Queues to route phone calls you want to verify sometimes if the routing is working correctly and the calls are being delived to the right Resource Account. {{adsense}} You can easily check this in the SIP invite. I’m working mostly with Audiocodes so the screenshots below will be based on the Audiocodes Syslog tool. Open the call in the syslog trace. Select the second invite to Microsoft Teams (52.

FAQ Microsoft Teams with Direct Routing

Direct Routing with Microsoft Teams is becoming more populair than ever. Since COVID-19 i've implemented many customers with Direct Routing. This FAQ will help you with the most common questions. If you have any questions, please let me know below in the comments.

Choosing the right Teams IPPhone Policy

In this article i want to show the different capabilities of the Microsoft Teams IPPhone Policy. Do not get confused with the SfB IPPhone Policy, this one only controls the global policy and it's not possible to create your own. The Microsoft Teams cmdlet Get-CsTeamsIPPhonePolicy is only available in PowerShell.