Erwin Bierens

Knowledge is Power

Microsoft Teams Busy on Busy end user setting

2023-03-17 2 min read Microsoft Teams     "Erwin Bierens"

Managing incoming calls is an essential part of effective communication in today’s fast-paced business world. Microsoft Teams provides users with the ability to manage how incoming calls are routed when they are busy in an existing call or meeting. This feature is designed to help users stay connected and productive, even when they are engaged in other activities.

To manage incoming calls in Microsoft Teams, users can navigate to their Calls settings and choose from a range of options. These options include allowing calls to come through, playing a busy signal, or redirecting the call based on the user’s unanswered call routing preference.

Busy on Busy settings

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Your account is blocked when signing in as guest in Microsoft Teams

If you’re running into trouble trying to sign in a guest user to your Microsoft Teams team, you’re not the only one.

Today, i encountered an error that left me scratching my head. After some investigation, we were able to identify the problem and resolve it. In this blog post, I’ll share my experience and show you how i went about troubleshooting the issue. Specifically, I’ll walk you through the steps i took when a previously added guest user was unable to sign in, receiving an error message each time.

Your account is blocked

So if you’re looking for some tips on how to troubleshoot guest user sign-in issues in Teams, please keep reading!

Error message: Your account is blocked

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Maximize Your Microsoft Teams Experience with the Right Licensing: A Guide to Choosing the Right Option

2023-02-03 5 min read Microsoft Teams     "Erwin Bierens"

Microsoft Teams has revolutionized the way we work and communicate, but with so many licensing options available, it can be challenging to determine which one is right for your organization. In this blog post, we’ll explore the various licensing options available for Microsoft Teams and help you choose the right one for your business.

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Microsoft Teams Premium is generally available - What is in it for you?

2023-02-02 3 min read Microsoft Teams     "Erwin Bierens"

Microsoft Teams has transformed the way we work and communicate, and now its premium version is finally available to the public. This latest update promises to take meetings to the next level with the integration of AI technologies, including OpenAI’s GPT 3.5 model.

The new Microsoft Teams Premium offers advanced meeting capabilities, such as natural language processing and the ability to automatically capture key takeaways and action items. This saves time and reduces the administrative burden for meeting participants.

Gone are the days when organizations had to purchase expensive add-on products for webinars, virtual appointments, and meeting intelligence. With Teams Premium, these advanced features are now available at an affordable price of just $10 per user per month. This makes it easier than ever to #DoMoreWithLess.

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Unlock the Full Potential of Microsoft Teams with Direct Routing: A Complete Guide

2023-01-31 3 min read Microsoft Teams     "Erwin Bierens"

Microsoft Teams has become the go-to platform for communication and collaboration, but did you know that you can enhance its functionality even further with Direct Routing? Direct Routing allows you to integrate Teams with your existing telephony system (PABX), giving you access to advanced call and voicemail features, and enabling seamless communication both inside and outside your organization.

In this blog post, we’ll explore what Direct Routing is, why it’s essential for your business, and how you can set it up.

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Maximize Your Productivity with Microsoft Teams - 5 Tips for Efficient Collaboration

2023-01-30 3 min read Microsoft Teams     "Erwin Bierens"

Microsoft Teams has revolutionized the way teams work and communicate, especially in the remote work era. With features such as chat, file sharing, virtual meetings, and task management, Teams provides a one-stop solution for efficient collaboration. However, with so many features, it can be overwhelming to know where to start. To help you get the most out of Microsoft Teams, we’ve put together a list of 4 tips for efficient collaboration.

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Microsoft Teams Direct Routing IP Addresses

2023-01-03 2 min read Microsoft Teams     "Erwin Bierens"

When using your own SIP Trunk (BYOT) in combination with a SBC to setup Direct Routing to Microsoft Teams you will need to make some firewall rules. You can find the up to date IP addresses in belows chapters.

This will only be for Microsoft 365, Office 365, and Office 365 GCC tenants.

Signaling IPs

When configuring Direct Routing you will need to setup 3 FQDNs for signaling.

  • sip.pstnhub.microsoft.com
  • sip2.pstnhub.microsoft.com
  • sip3.pstnhub.microsoft.com

The first one will be located by location and performance metrics. If your location is EMEA, you 2nd location will be US and the 3th ASIA.

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