Erwin Bierens

Knowledge is Power

Microsoft Teams - Outbound Caller-ID

2021-12-03 1 min read Microsoft Teams
Setting a Caller ID for a user is common in the legacy PBX world. Microsoft Teams also has the option to set Caller ID policies, before it was only available to use service number that are ported to Microsoft, using anonymous or your own personal number. In below steps i will show you how you can perform this by PowerShell. This feature is not available by the Web GUI. Minimum version of Microsoft Teams PowerShell module: 2. Continue reading

Microsoft Teams - Spam Call Notifications

2021-11-19 1 min read Microsoft Teams
In September 2021 Microsoft enrolled a new feature called “Spam Call Noticiations” The spam call notification feature automatically evaluates incoming calls and identifies probable spam calls as “spam likely” in the call toast. Users still have the option to answer or reject the call, and all “spam likely” calls (regardless of whether they were answered or rejected) will also be reflected in the call history list. How calls are being marked as “Spam Likely” it not defined, but i think it will use some of the below scenarios: Continue reading

Microsoft Teams - Unassigned Numbers

2021-10-26 2 min read Microsoft Teams
Back in the days of Skype for Business Onpremises this was a default feature that was being used for announcements of old number ranges and severeral other cases like people leaving the company and reroute phone calls to reception. For this new feature in Microsoft Teams you will need to have the PowerShell Microsoft Teams module version 2.5.1 or higher. In this article about the Microsoft Teams PowerShell module you can check your version and method to upgrade. Continue reading

FAQ Microsoft Teams with Direct Routing

2021-06-30 4 min read Microsoft Teams
Last update: 2021-06-30 Direct Routing with Microsoft Teams is becoming more populair than ever. Since COVID-19 i’ve implemented many customers with Direct Routing. I am going to update this FAQ as much as possible. If you have any questions, please let me know below in the comments. What do i need in order to setup Direct Routing? When you intent to setup Direct Routing for your company the following items are needed: Continue reading

Remove the annoying media overlay popup in Microsoft Teams

2021-04-29 2 min read Microsoft Teams
Do you recognize belows popup when ending or joining a meeting from your Microsoft Teams client when using Windows 10? And for some reason it’s always in a place where you have to click with your mouse at that particular moment. This can be easily solved. So what is showing this popup? Hardware Media Key Handling is one of the built-in features of a chromium based browser. When this feature is enabled in the Chromium based browser, users are able to use the media keys of the keyboard to play, pause, forward, previous, increase or decrease volume, mute music, or video playing in browser. Continue reading

Using the unanswered routing when busy in Microsoft Teams

2021-04-12 1 min read Microsoft Teams
On April 9 of 2021 Microsoft released an upgrade on the Busy on Busy feature in Microsoft Teams. So what does Busy on Busy do? When Busy on Busy is enabled in your Calling policy every second calls that comes in, would rejected with a Busy signal (603 Declined). Busy on Busy is not enabled by default on the global Calling policy Busy on Busy activates in the following states: Continue reading

Why do headset suppliers deliver USB Dongles?

2021-04-08 3 min read Microsoft Teams
Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc. Continue reading
Older posts Newer posts