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Remove the annoying media overlay popup in Microsoft Teams

2021-04-29 2 min read Microsoft Teams
Do you recognize belows popup when ending or joining a meeting from your Microsoft Teams client when using Windows 10? And for some reason it’s always in a place where you have to click with your mouse at that particular moment. This can be easily solved. So what is showing this popup? Hardware Media Key Handling is one of the built-in features of a chromium based browser. When this feature is enabled in the Chromium based browser, users are able to use the media keys of the keyboard to play, pause, forward, previous, increase or decrease volume, mute music, or video playing in browser. Continue reading

Using the unanswered routing when busy in Microsoft Teams

2021-04-12 1 min read Microsoft Teams
On April 9 of 2021 Microsoft released an upgrade on the Busy on Busy feature in Microsoft Teams. So what does Busy on Busy do? When Busy on Busy is enabled in your Calling policy every second calls that comes in, would rejected with a Busy signal (603 Declined). Busy on Busy is not enabled by default on the global Calling policy Busy on Busy activates in the following states: Continue reading

Why do headset suppliers deliver USB Dongles?

2021-04-08 3 min read Microsoft Teams
Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc. Continue reading

How to enable Viva Connections desktop!

2021-03-31 3 min read Microsoft Teams Microsoft Viva
In this guide i will show you the steps for enabling Microsoft Viva Connections Desktop! This is one of the four Viva Modules The Viva Connections for desktop experience, combines the power of your intelligent SharePoint intranet with chat and collaboration tools in Microsoft Teams. Viva Connections enables users to discover and search relevant content, sites, and news from across the organization right from the Team’s app bar. Viva Connections also allows you to incorporate your organization’s brand and identity directly in Teams. Continue reading

Using a Call Queue in your Teams channel

2021-03-30 2 min read Microsoft Teams
Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. You will now have the possibility to use a Teams channel for your Call Queue. Continue reading

The new Poly Sync 20, does it really change the working from home experience?

2021-03-12 5 min read Microsoft Teams
In January of this year (2021), Poly launched the new Sync 20 smart speakerphone. The Sync 20 is the first available version from a new series of Sync speakerphones. The Poly Sync 20 is a portable speakerphone designed for home use to make communication easier for the new form of hybrid working. To what extent does the Poly Sync 20 succeed in this, does a device like this really make a difference in the user experience? Continue reading

Setting up tag based routing in Audiocodes Mediant

2021-02-24 2 min read Audiocodes Microsoft Teams
In this post i want to show the configuration steps of configuring tag based routing. You can use Dial Plan tags for determining the destination (IP Group) of an IP-to-IP Routing rule. One of the advantages of using Dial Plan tags is that it can reduce the number of IP-to-IP Routing rules that you would normally need to configure. For example: When you have an SBC with SIP trunk and legacy PBX and you would like to implement Microsoft Teams Direct Routing you can route specific numbers to Teams and the rest goes automatically to the legacy PBX. Continue reading
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