Erwin Bierens

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Skype for Business Online Call Queues: Agent Opt In/Out

Last night Microsoft announced and published the Agent Opt In/Out feature to Skype for Business Online. This update allows Admins to grant Call Queue Agents an ability to Opt In and Out from taking calls from a particular Queue at will. For all newly created Call Queues, Agent Opt In/Out option will be enabled by default. For pre-existing Call Queues, Admins will need to enable this feature manually. How to enable Agent Opt Out (Admin) First login to the Office 365 Admin panel Link