Erwin Bierens

Sharing Knowledge

Shared Line Appearance in Microsoft Teams

What is Shared Line Appearance Shared Line Appearance handles multiple calls on a specific number called a shared number. Shared Line Appearance can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls. The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number. Any one of the delegates can pick up the call while the rest of the delegates get a notification on their phone about who picked up the call and which line has become busy as a result.