How to Configure Direct Routing with Azure Communication Services

Azure Communication Services (ACS) allows developers and organizations to embed real-time communication such as voice, video, chat, and SMS directly into applications.

One powerful capability is Direct Routing, which allows Azure Communication Services to connect to your own Session Border Controller (SBC) and existing telephony infrastructure.

This means you can route calls between Azure and your own SIP environment, PSTN provider, or PBX.

In this article we walk through the step-by-step process of configuring Direct Routing with Azure Communication Services.