Anywhere365 - Troubleshooting your SharePoint application

If you work a lot with Anywhere365 you are familiar with the core setup and how configurations are being handled (by caching), so if you clear the caching while rebooting the UCC’s and all kind of strange error’s show up (i.e. new agents not visible, IVR changes not showing) there are a couple of items that can be your nightmare:

• App Secret
• Permissions on Anywhere365 SharePoint site
• SharePoint global Settings

I’d like to take you through how I would approach this.

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Microsoft Teams - Spam Call Notifications

In September 2021 Microsoft enrolled a new feature called “Spam Call Noticiations” The spam call notification feature automatically evaluates incoming calls and identifies probable spam calls as “spam likely” in the call toast. Users still have the option to answer or reject the call, and all “spam likely” calls (regardless of whether they were answered or rejected) will also be reflected in the call history list. How calls are being marked as “Spam Likely” it not defined, but i think it will use some of the below scenarios: Continue reading