Shared Line Appearance in Microsoft Teams

What is Shared Line Appearance

Shared Line Appearance handles multiple calls on a specific number called a shared number. Shared Line Appearance can configure any enterprise voice enabled user as a shared number with multiple lines to respond to multiple calls. The calls are not actually received on the shared number, instead they are forwarded to users that act as delegates for the shared number.

Any one of the delegates can pick up the call while the rest of the delegates get a notification on their phone about who picked up the call and which line has become busy as a result.

How to use Microsoft Teams Templates

Working in project groups means standardize your workflow to work more efficient. Also this has a benefit for your employees to find everything in the same place and structure.

Create a Team based on a template.

In Microsoft Teams go to “Join or create a team”.

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Select “Create team”

Click “Create a team using an existing team as a template”.

Now select your base template that you want to copy.

Call Park in Microsoft Teams

Call Park

Call Park provides you the ability to park an active call and then allow yourself or someone else to pick up the call using a (specific) code. You communicate the code out-of-band.

Call Park Feature

Parking a call: you can park an active call by clicking on the “Park” button in the call control.

If no one retrieves the call within 5 minutes, it will ring you back. If you don’t pick-up the call, it will follow your configured unanswered roles (i.e. voicemail if configured).

Microsoft Teams Licensing Guide

Some time ago i wrote an article to explain the licensing in Skype for Business Server and Skype for Business Online [The Skype for Business licensing guide], with the change to Teams i want to give you some insight in this licensing to:

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Users in Teams (base license)

Every user that want to make use of Teams needs a Teams license.

Cloud voice features

Audio Conferencing (addon)

Sometimes people in your organization will need to use a phone to call in to a Microsoft Teams meeting, instead of using their computer. Use the Audio Conferencing feature for this situation.

Changing your presence from the Teams Desktop Client

Last week Microsoft released the a small but in my opinion a fundamental feature that i was using many times a day in Skype for Business.

It’s now possible to change your presence status from either the system tray menu or buttons below the Aero thumbnail and changing the presence from the menu (via profile picture) also still exists.

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Aero thumbnail

[caption id=“attachment_1989” align=“alignnone” width=“275”] Aero Thumbnail[/caption]

System Tray Menu

[caption id=“attachment_1990” align=“alignnone” width=“356”] System Tray[/caption]

Microsoft Teams administrator roles

Microsoft has created four new roles specifically for admins responsible for Microsoft Teams. Roles give people in your organization permission to do specific tasks in the Microsoft 365 admin center.

This new admin roles are now available to assign in your Microsoft 365 admin center or by using PowerShell.

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Teams service admin

Can manage all aspects of Microsoft Teams except license assignment. This includes policies for calling, messaging, and meetings; use of call analytics tools to troubleshoot telephony issues, and management of users and their telephony settings.

Be more productive with some new features in Teams

With the first day of Ignite we already have some new feature announcements for Microsoft Teams

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• Background blur: In Teams users can blur the background so focus on what matters most.
• Meeting recording: Meetings are no longer just a point in time experience. With meeting recording in Teams, you or other invitees who missed the meeting can playback recorded audio, video and content at any time. Pull up a transcript, powered by Microsoft Stream, and search for keywords so you can optimize your time while getting caught up.
• Cloud video interop – Bring your existing room technology investments into Teams. Through partner offerings from Polycom, BlueJeans and Pexip, a full portfolio of legacy devices can now be full-fledged audio/video participants in Teams meetings with content sharing. Polycom’s CVI offering is available now, with Pexip and BlueJeans generally available by end of October.