Busy on Busy in Teams

Enable Busy on Busy in just a few steps!

Posted by Erwin Bierens on Tuesday, May 14, 2019

TOC

What is Busy on Busy?

Busy on Busy will help you handle a call when a user is already in a call or conference, or has a call placed on hold.

New or incoming calls can be rejected with a busy signal or forwarded to voice mail. The Busy on Busy will work across your devices.

Enable Busy on Busy in the MoPo

Go to the Teams Admin panel Link

Selec the Voice Menu and go to Calling Policies

Busy-Policy

In order to turn this on for your entire organization click the Global.

Busy-Enable

Enable Busy on Busy in PowerShell

Get your settings in PowerShell

    Get-CsTeamsCallingPolicy

Busy-PowerShell

Now let set the Global policy to Enable Busy on Busy.

    Set-CsTeamsCallingPolicy -Identity global -BusyOnBusyEnabledType Enabled

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