Erwin Bierens

Knowledge is Power

Busy on Busy in Teams

2019-05-14 1 min read Microsoft Teams Erwin Bierens

What is Busy on Busy?

Busy on Busy will help you handle a call when a user is already in a call or conference, or has a call placed on hold.

New or incoming calls can be rejected with a busy signal or forwarded to voice mail. The Busy on Busy will work across your devices. /

Enable Busy on Busy in the MoPo

Go to the Teams Admin panel Link

Selec the Voice Menu and go to Calling Policies

Busy-Policy

In order to turn this on for your entire organization click the Global.

Busy-Enable

Enable Busy on Busy in PowerShell

Get your settings in PowerShell

    Get-CsTeamsCallingPolicy

Busy-PowerShell

Now let set the Global policy to Enable Busy on Busy.

    Set-CsTeamsCallingPolicy -Identity global -BusyOnBusyEnabledType Enabled

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