Erwin Bierens

Knowledge is Power

Maximize Your Microsoft Teams Experience with the Right Licensing: A Guide to Choosing the Right Option

2023-02-03 5 min read Microsoft Teams

Microsoft Teams has revolutionized the way we work and communicate, but with so many licensing options available, it can be challenging to determine which one is right for your organization. In this blog post, we’ll explore the various licensing options available for Microsoft Teams and help you choose the right one for your business.

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Microsoft Teams Premium is generally available - What is in it for you?

2023-02-02 3 min read Microsoft Teams

Microsoft Teams has transformed the way we work and communicate, and now its premium version is finally available to the public. This latest update promises to take meetings to the next level with the integration of AI technologies, including OpenAI’s GPT 3.5 model.

The new Microsoft Teams Premium offers advanced meeting capabilities, such as natural language processing and the ability to automatically capture key takeaways and action items. This saves time and reduces the administrative burden for meeting participants.

Gone are the days when organizations had to purchase expensive add-on products for webinars, virtual appointments, and meeting intelligence. With Teams Premium, these advanced features are now available at an affordable price of just $10 per user per month. This makes it easier than ever to #DoMoreWithLess.

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Unlock the Full Potential of Microsoft Teams with Direct Routing: A Complete Guide

2023-01-31 3 min read Microsoft Teams

Microsoft Teams has become the go-to platform for communication and collaboration, but did you know that you can enhance its functionality even further with Direct Routing? Direct Routing allows you to integrate Teams with your existing telephony system (PABX), giving you access to advanced call and voicemail features, and enabling seamless communication both inside and outside your organization.

In this blog post, we’ll explore what Direct Routing is, why it’s essential for your business, and how you can set it up.

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Maximize Your Productivity with Microsoft Teams - 5 Tips for Efficient Collaboration

2023-01-30 3 min read Microsoft Teams

Microsoft Teams has revolutionized the way teams work and communicate, especially in the remote work era. With features such as chat, file sharing, virtual meetings, and task management, Teams provides a one-stop solution for efficient collaboration. However, with so many features, it can be overwhelming to know where to start. To help you get the most out of Microsoft Teams, we’ve put together a list of 4 tips for efficient collaboration.

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Microsoft Teams Direct Routing IP Addresses

2023-01-03 2 min read Microsoft Teams
When using your own SIP Trunk (BYOT) in combination with a SBC to setup Direct Routing to Microsoft Teams you will need to make some firewall rules. You can find the up to date IP addresses in belows chapters. This will only be for Microsoft 365, Office 365, and Office 365 GCC tenants. Signaling IPs When configuring Direct Routing you will need to setup 3 FQDNs for signaling. sip.pstnhub.microsoft.com sip2.pstnhub.microsoft.com sip3. Continue reading

Microsoft Teams - New PowerBi Reporting version 3.0.4

2022-12-19 2 min read Microsoft Teams Erwin Bierens

Microsoft has released a new version of the Powerbi template called: Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) on November 18.

There have been some signifant errors fixed.

  • Corrected an error on the Agent Timeline -> Average Call Duration (seconds) by Agent visual
    • Average Call Duration tooltip has been changed to Average instead of Sum
  • Corrected a typo on the Auto Attendant -> Call Results legend
  • Improved call classifications on Auto Attendant and Call Queue tabs
  • Added legend for Auto Attendant -> Directory Search Method
  • Visuals have been locked in position

You can download the latest template right here

This Power BI template provides three reports that allow organizations to report on the number of calls being processed by auto attendants and call queues. It also provides agent performance insights.

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