Anywhere365 - Troubleshooting your SharePoint application

If you work a lot with Anywhere365 you are familiar with the core setup and how configurations are being handled (by caching), so if you clear the caching while rebooting the UCC’s and all kind of strange error’s show up (i.e. new agents not visible, IVR changes not showing) there are a couple of items that can be your nightmare:

• App Secret
• Permissions on Anywhere365 SharePoint site
• SharePoint global Settings

I’d like to take you through how I would approach this.

OneDrive For Business/SharePoint Sites Trouble shooting

OneDrive For Business/SharePoint Sites Trouble shooting

Syncing problems with Office 365 SharePoint sites – sometimes they’re easy to resolve and sometimes they are very difficult, tedious and nearly impossible to resolve (unless you are very well acquainted with SharePoint-speak and have some pretty deep networking/IT/Microsoft knowledge). This is the story of how I resolved a tough (for me), syncing issue with O365 SharePoint sites.

Problem

The problem: client said some of their SharePoint sites would not finish syncing. They noticed their blue icons had the syncing notification going constantly and it would never finish. They tried using the repair OneDrive function. One user reported their SharePoint site names were changed to a generic (Site1…., Site2……) and so on. The other user did not get that, but it didn’t fix the problem either.