What’s New in Microsoft Teams - Januari 2025

In today’s hybrid work environment, seamless communication and collaboration are more important than ever. Microsoft Teams plays a central role in keeping organizations connected, with its powerful calling and meeting room capabilities designed to enhance productivity and streamline workflows.

This blog will keep you up to date on the latest Teams Calling features, best practices for meeting room setups, and insights into how businesses can leverage these tools to improve efficiency. Whether you’re an IT admin optimizing your organization’s call flow, a frontline worker managing high call volumes, or a business leader looking for better collaboration solutions, this series will cover everything you need to stay ahead.

Stay tuned for monthly updates, deep dives into new functionalities, and practical tips to get the most out of Microsoft Teams!

Let’s dive into the key updates and how they can benefit your business!

Chat and Collaboration

Forward channel messages

You can now forward messages between channels, allowing you to share important information with relevant team members with fewer clicks. To forward a channel message post, channel post reply, or chat message to another channel, 1:1 or group chat, select the message’s ellipsis menu and choose Forward. You can also add additional context to the message and @mention recipients for greater clarity and alignment.

Meetings

New calendar experience in Microsoft Teams: Generally available now

The calendar in Teams has been redesigned for reliability and familiarity—you can now enjoy the same calendar experience across Teams and Outlook, with integration of both Copilot and Places to help infuse intelligence into your time management. Copilot capabilities like draft an agenda and managed booking, and Places capabilities like recommended in-office days, Places finder, and Places card are all available in the new Teams calendar experience. In addition to Copilot and Places features, the new Teams calendar brings new capabilities to Teams like calendar sharing, month view, multi-day view, print support, filtering, support for multiple time zones, and more. You’ll find the ‘New calendar’ toggle at the top right of the calendar app in Teams. It only takes one click to upgrade to the new Teams calendar, and you can easily pick up and resume exactly where you left off in classic Teams calendar.

Teams Phone

Queues app available on Teams phone devices

The Queues app experience for agents is now available on Teams phone devices. This experience will help agents manage customer interactions directly from their phone device. Agents will be able to opt in or opt out of queues and access call history, which includes details like customer names, phone numbers, call times, and actions taken during the call. This ensures agents have all the information they need at their fingertips, making it easier to provide personalized and effective customer service.

Teams Devices

AudioCodes C430HD Native Microsoft Teams Common Area IP Phone

The AudioCodes Microsoft Teams-native C430HD IP phone is an entry level/common area phone specially designed to deliver low-cost yet feature-rich unified communications in any shared space or phone booth. Equipped with a 4.3” color LCD screen, the C430HD supports Microsoft Teams out-of-the-box for quick installation and streamlined provisioning.

Find certified for Teams devices for all types of spaces and uses at aka.ms/teamsdevices

Fundamentals

Block malicious users from your organization

With this feature in Teams, you can prevent users in your organization from collaborating with specific people outside the organization. Admins can now set up a list of users that are blocked from collaborating with their organization. If a user is added to the block list, people in your organization will not be able to have 1:1 and group chats with these users. If chats already exist before a user is added to the block list, the blocked user will be removed from the chat.