Anywhere365 - Troubleshooting your SharePoint application

If you work a lot with Anywhere365 you are familiar with the core setup and how configurations are being handled (by caching), so if you clear the caching while rebooting the UCC’s and all kind of strange error’s show up (i.e. new agents not visible, IVR changes not showing) there are a couple of items that can be your nightmare:

• App Secret
• Permissions on Anywhere365 SharePoint site
• SharePoint global Settings

I’d like to take you through how I would approach this.

Installing SharePoint 2013 Foundation

Intro

Let’s take a small adventure into the world of free SharePoint. Yes, Completely free!

SharePoint Foundation 2013 is technically free (Exept your windows license ofcourse) and can do a whole lot for you without needing to spend significant amounts of money on Server editions of SharePoint.

Downloading SharePoint Foundation

Finding SharePoint Foundation was not as easy as one would expect. Going to www.sharepoint.com, and clicking Try or Buy didn’t render a link. I clicked Try Now under SharePoint Server 2013. Then off to the right under Related Downloads is a link for SharePoint Foundation 2013. Wait, that doesn’t have SP1 which is required for Windows Server 2012 (but SP1 has been retracted, hasn’t it?), so I searched some more and found it. Lucky for you, you can download it from: http://www.microsoft.com/en-us/download/details.aspx?id=42039. If you’re running Windows Server 2008, you can download it without SP1: http://www.microsoft.com/en-us/download/details.aspx?id=35488. Looks like Microsoft doesn’t necessarily want to show off this free version is readily available.

OneDrive For Business/SharePoint Sites Trouble shooting

OneDrive For Business/SharePoint Sites Trouble shooting

Syncing problems with Office 365 SharePoint sites – sometimes they’re easy to resolve and sometimes they are very difficult, tedious and nearly impossible to resolve (unless you are very well acquainted with SharePoint-speak and have some pretty deep networking/IT/Microsoft knowledge). This is the story of how I resolved a tough (for me), syncing issue with O365 SharePoint sites.

Problem

The problem: client said some of their SharePoint sites would not finish syncing. They noticed their blue icons had the syncing notification going constantly and it would never finish. They tried using the repair OneDrive function. One user reported their SharePoint site names were changed to a generic (Site1…., Site2……) and so on. The other user did not get that, but it didn’t fix the problem either.