Erwin Bierens

Knowledge is Power

Unlock the Full Potential of Microsoft Teams with Direct Routing: A Complete Guide

2023-01-31 3 min read Microsoft Teams

Microsoft Teams has become the go-to platform for communication and collaboration, but did you know that you can enhance its functionality even further with Direct Routing? Direct Routing allows you to integrate Teams with your existing telephony system (PABX), giving you access to advanced call and voicemail features, and enabling seamless communication both inside and outside your organization.

In this blog post, we’ll explore what Direct Routing is, why it’s essential for your business, and how you can set it up.

What is Microsoft Teams Direct Routing?

Direct Routing is a feature that enables you to use Teams as a unified communication platform, integrating it with your existing telephony system. This integration provides you with access to advanced call and voicemail features, such as call forwarding, call transfer, and call recording.

Why is Direct Routing Important for Your Business?

  • Enhance Collaboration: Direct Routing allows you to make and receive calls directly from Teams, eliminating the need to switch between different communication tools. This enhances collaboration and streamlines communication within your organization.

  • Improved Customer Experience: With Direct Routing, you can answer customer calls directly from Teams, improving the customer experience and increasing customer satisfaction.

  • Scalability: Direct Routing enables you to scale your telephony system as your business grows, without having to invest in new hardware or software.

  • Cost-Effective: Direct Routing is a cost-effective solution, as it eliminates the need to purchase separate telephony hardware and software.

How to Set Up Microsoft Teams Direct Routing

  • Choose a Direct Routing Provider: Select a Direct Routing provider that meets your business needs and is compatible with Teams. You can also setup your own Session Border Controller (SBC), make sure you will use a certified SBC.

  • Configure your Telephony System: Configure your telephony system to route calls to Teams through Direct Routing.

  • Set up Direct Routing in Teams: Set up Direct Routing in Teams by creating a new SIP trunk in the Teams admin center and configuring it to use Direct Routing.

  • Test Direct Routing: Test Direct Routing to ensure that it’s working as expected. (make sure you use the right licenses, read it right here)

In conclusion, Direct Routing is a feature that enhances the functionality of Microsoft Teams, providing you with access to advanced call and voicemail features. By integrating Teams with your existing telephony system, you can improve collaboration, enhance the customer experience, scale your telephony system, and save on costs. If you’re looking to maximize the potential of Microsoft Teams, Direct Routing is a must-have. Get started today and see the difference it can make for your business.

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