How to clear your Microsoft Teams cache on Windows and MacOS

If you’re encountering problems in your Microsoft Teams client (v2) you can easily track if the problem exists in your Teams client or in your Account / tenant configuration.

First try to use the web https://teams.microsoft.com if the problem exists over there. If yes, contact your tenant (teams) administrator.

If not, we are going to clear the caching of your client and check if the problem still exists.

Capture console and network logs from your browser

If you’re encountering problems displaying your content on a web browser, the support team may request Chrome, Microsoft Edge, or Safari browser logs for analysis. To assist you in this process, I’ve outlined the types of logs needed and provided instructions on capturing them.

Follow the steps below to capture console and network logs using developer tools on both Windows and Mac. It’s crucial to provide both sets of logs to facilitate effective troubleshooting by the support team.