No RingBack when using Microsoft Teams Direct Routing

Recently we have decomissioned our Microsoft Cloud Connector Edition and migrated most of our telephony users to Microsoft Teams with Direct Routing. One big issue we faced was that when a external caller called us by PSTN, they only heard one RingBack tone followed by deadly silence till someone picked up or landed in Azure VoiceMail.

Thanks to my friend Goos Stuut, working at our local distri for Audiocodes we found out what was happening and we solved this issue.

Lockdown Microsoft Teams Creation

How do you deal inside your organization with the wild creation of all kind of Teams? Having doubles, separate Teams for guest access, Teams without a owner because the original created user already left the company.

Instead of moving further lockdown Teams creation and decide who will need to create Teams (your stakeholders or key users for example). Train the specific group how to create Teams and how to make use of templates.

Click to Call is not working for my Teams client

When you install Microsoft Teams and start to use it for as your default calling app you want Teams to open when you click on TEL: URLs on homepages.

A TEL: URL is in the E.164 format tel: ie. tel:+31205001500(not my number, its the dutch Microsoft number) and when you click on that Teams should open and you will be able to call that number without copying the number or type it manual in your Teams.

Jabra PanaCast

Last week Jabra announced their worlds first smart panoramic 4K video solution!

We (my company Detron and I) are lucky to test the PanaCast since there are only 180 (of which 10 in the Netherlands) out in the wild right now.

What is the PanaCast?

Jabra PanaCast is the world’s first intelligent panoramic video collaboration device with three 13 megapixel cameras, working together as one via core technology embedded in the built-in Jabra PanaCast Vision Processor. The multi-camera array solution offers a full 180-degree panoramic field of view, delivering a naturally immersive experience. It even has real-time movement detection including the ability to count the number of people in a room (up to 12 meters away).

Priority Notifications in Microsoft Teams

What are priority notifications?

This feature allows a user to mark a chat message in Teams as “Urgent”. Unlike regular “important” messages, Urgent Messages (also known as “priority notifications”) notify users repeatedly for a period of 20 minutes or until messages are picked up and read by the recipient, maximizing the likelihood that the message is picked up and acted upon in a timely manner.

/

How to enable?

IT Admins can manage this feature as part of messaging policies in Teams. This feature is on by default for all tenants.

Busy on Busy in Teams

What is Busy on Busy?

Busy on Busy will help you handle a call when a user is already in a call or conference, or has a call placed on hold.

New or incoming calls can be rejected with a busy signal or forwarded to voice mail. The Busy on Busy will work across your devices. /

Enable Busy on Busy in the MoPo

Go to the Teams Admin panel Link

Selec the Voice Menu and go to Calling Policies

Get the hell out of Islands Mode

What’s happening?

More and more organisations are starting explore Microsoft Teams, and in doing this it’s important to understand the interopability options while running in coexistence (Skype for Business Online and Microsoft Teams next to each other).

Like all other vendors, backward compatibility is always difficult ;-) Teams is in this case no exception.

First of all, if your tenant was created before november 2018 you are probally running in Islands mode. You can check this by going to the Teams Admin Portal.