Microsoft has created four new roles specifically for admins responsible for Microsoft Teams. RolesĀ give people in your organization permission to do specific tasks in the Microsoft 365 admin center.

This new admin roles are now available to assign in your Microsoft 365 admin center or by using PowerShell.

Teams service admin

Can manage all aspects of Microsoft Teams except license assignment. This includes policies for calling, messaging, and meetings; use of call analytics tools to troubleshoot telephony issues, and management of users and their telephony settings.

They can also manage Office 365 Groups.

Teams communications admin

Can manage calling and meeting features of Microsoft Teams, including phone number assignments and meeting policies. They can also use call analytics tools to troubleshoot issues.

Teams communications support engineer

Can troubleshoot communication issues in Teams using call analytics tools, and can view full call record information for all participants involved.

Teams communications support specialist

Can troubleshoot communication issues in Teams using call analytics tools, and can view call record information for the specific user being searched for.

These updates are not currently available for GCC organizations at this moment.

Using Powershell

You can check the roles also by PowerShell Get-MsolRole |? {$_.Name -like “Teams”} |ft Name,Description -Autosize

To give a user rights to one of the specific roles you can make use of the following cmdlet:

    Add-MsolRoleMember -RoleName "Teams Communications Administrator" -RoleMemberEmailAddress "user@domain.com"


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