Unlock the Full Potential of Microsoft Teams with Direct Routing: A Complete Guide

2023-01-31 3 min read Microsoft Teams "Erwin Bierens"

Microsoft Teams has become the go-to platform for communication and collaboration, but did you know that you can enhance its functionality even further with Direct Routing? Direct Routing allows you to integrate Teams with your existing telephony system (PABX), giving you access to advanced call and voicemail features, and enabling seamless communication both inside and outside your organization.

In this blog post, we’ll explore what Direct Routing is, why it’s essential for your business, and how you can set it up.

Maximize Your Productivity with Microsoft Teams - 5 Tips for Efficient Collaboration

2023-01-30 3 min read Microsoft Teams "Erwin Bierens"

Microsoft Teams has revolutionized the way teams work and communicate, especially in the remote work era. With features such as chat, file sharing, virtual meetings, and task management, Teams provides a one-stop solution for efficient collaboration. However, with so many features, it can be overwhelming to know where to start. To help you get the most out of Microsoft Teams, we’ve put together a list of 4 tips for efficient collaboration.

Microsoft Teams Direct Routing IP Addresses

2023-01-03 2 min read Microsoft Teams "Erwin Bierens"

When using your own SIP Trunk (BYOT) in combination with a SBC to setup Direct Routing to Microsoft Teams you will need to make some firewall rules. You can find the up to date IP addresses in belows chapters. This will only be for Microsoft 365, Office 365, and Office 365 GCC tenants. Signaling IPs When configuring Direct Routing you will need to setup 3 FQDNs for signaling. sip.pstnhub.microsoft.com sip2.pstnhub.microsoft.com sip3. Continue reading

Microsoft Teams - New PowerBi Reporting version 3.0.4

2022-12-19 2 min read Microsoft Teams Erwin Bierens

Microsoft has released a new version of the Powerbi template called: Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) on November 18.

There have been some signifant errors fixed.

Corrected an error on the Agent Timeline -> Average Call Duration (seconds) by Agent visual
- Average Call Duration tooltip has been changed to Average instead of Sum
Corrected a typo on the Auto Attendant -> Call Results legend
Improved call classifications on Auto Attendant and Call Queue tabs
Added legend for Auto Attendant -> Directory Search Method
Visuals have been locked in position

You can download the latest template right here

This Power BI template provides three reports that allow organizations to report on the number of calls being processed by auto attendants and call queues. It also provides agent performance insights.

Cheatsheet - Nmap Network Scanner

2022-11-29 1 min read Nmap Erwin Bierens

Nmap is the world’s leading port security network scanner. The Nmap hosted security tool can help you determine how well your firewall and security configuration is working.

This guide will show you how to use Nmap to scan all open ports. This cheatsheet applies to Windows, MacOS and Linux

Click here to download the latest version of Nmap.

Create Azure SQL Server and Database

2022-11-29 2 min read Azure Erwin Bierens

This how to will guide you true the steps of creating a simple Azure SQL server and database.

Microsoft 365 - Assign licenses with PowerShell to users

2022-11-28 2 min read Microsoft365 "Erwin Bierens"

During the working week i get a lot of questions about assigning licenses (mostly the Microsoft Teams Phone Standard license) to users in bulk. This can be easily resolved with PowerShell.

First logon to MSOnline, if you don’t have this module installed use: Install-Module -name MSOnline

Connect-MsolService

Let’s see your active licenses

Get-MsolAccountSku

In order to assign a license to one of your users use the following cmdlet

Set-MsolUserLicense -UserPrincipalName user@contoso.com -AddLicenses tenant:mcoev

In this example we’ve assigned the Microsoft Teams Phone Standard license to the user.

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