FAQ Microsoft Teams with Direct Routing

2021-06-30 4 min read Microsoft Teams "Erwin Bierens"

Last update: 2021-06-30 Direct Routing with Microsoft Teams is becoming more populair than ever. Since COVID-19 i’ve implemented many customers with Direct Routing. I am going to update this FAQ as much as possible. If you have any questions, please let me know below in the comments. What do i need in order to setup Direct Routing? When you intent to setup Direct Routing for your company the following items are needed: Continue reading

Why do headset suppliers deliver USB Dongles?

2021-04-08 3 min read Microsoft Teams "Erwin Bierens"

Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc. Continue reading

How to enable Viva Connections desktop!

2021-03-31 3 min read Microsoft Teams Microsoft Viva "Erwin Bierens"

In this guide i will show you the steps for enabling Microsoft Viva Connections Desktop! This is one of the four Viva Modules The Viva Connections for desktop experience, combines the power of your intelligent SharePoint intranet with chat and collaboration tools in Microsoft Teams. Viva Connections enables users to discover and search relevant content, sites, and news from across the organization right from the Team’s app bar. Viva Connections also allows you to incorporate your organization’s brand and identity directly in Teams. Continue reading

Using a Call Queue in your Teams channel

2021-03-30 2 min read Microsoft Teams "Erwin Bierens"

Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue. This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings. You will now have the possibility to use a Teams channel for your Call Queue. Continue reading

Troubleshoot No Dialpad in Microsoft Teams

2021-02-19 2 min read Microsoft Teams "Erwin Bierens"

Everytime i roll out new customers with Microsoft Teams Direct Routing or Callings plans i receive the same questions. I also created a FAQ post about Direct Routing. And the most asked question during roll out is: I don’t have a dialpad in my Teams client Licenses Ok, first check if this user has the correct licenses. Phone System is required for calling. This license is by default included with E5, any other license needs Phone System as addon. Continue reading

Validate Routing to Microsoft Teams Resource Account

2021-02-19 1 min read Microsoft Teams "Erwin Bierens"

When you use Auto Attendants and Call Queues to route phone calls you want to verify sometimes if the routing is working correctly and the calls are being delived to the right Resource Account. You can easily check this in the SIP invite. I’m working mostly with Audiocodes so the screenshots below will be based on the Audiocodes Syslog tool. Open the call in the syslog trace. Select the second invite to Microsoft Teams (52. Continue reading

Choosing the right Teams IPPhone Policy

2021-02-04 2 min read Microsoft Teams "Erwin Bierens"

In this article i want to show the different capabilities of the Microsoft Teams IPPhone Policy. Do not get confused with the SfB IPPhone Policy, this one only controls the global policy and it’s not possible to create your own. The Microsoft Teams cmdlet Set-CsTeamsIPPhonePolicy is only available in PowerShell. When logging in to your Tenant you can check which cmdlets are available. Get-Command -Module tmp_3ju02ihp.npo | Where-Object {$_.Name -like "*TeamsIPPhone*"} Use the temp module name in above cmdlet. Continue reading

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