Why do headset suppliers deliver USB Dongles?

2021-04-08 3 min read Microsoft Teams "Erwin Bierens"

Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams. Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop? In my opinion the main reason for using the USB Dongle is the complete user experience. Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc. Continue reading

The new Poly Sync 20, does it really change the working from home experience?

2021-03-12 5 min read Microsoft Teams "Erwin Bierens"

In January of this year (2021), Poly launched the new Sync 20 smart speakerphone. The Sync 20 is the first available version from a new series of Sync speakerphones. The Poly Sync 20 is a portable speakerphone designed for home use to make communication easier for the new form of hybrid working. To what extent does the Poly Sync 20 succeed in this, does a device like this really make a difference in the user experience? Continue reading

How to put your Poly x30 in Microsoft Teams mode

2020-06-09 1 min read Microsoft Teams Poly "Erwin Bierens"

Hi All, After a small break back in to blogging again. I also created a quick video of the steps below: First of all check your firmware > latest version: 3.1.1-216109 (writing on 2020-06-09). Go to General Settings > Provider The System will now be rebooted, the admin password will be changed back to default (last 6 digits of the serial number). After login you will need to set the provider again to Microsoft Teams because the Poly x30 (or x50) is restarted to factory default. Continue reading

How to use your Poly Trio800 with the Poly x30

2020-06-09 1 min read Microsoft Teams Poly "Erwin Bierens"

Did you know you can pair your existing Poly Trio 8800 with your new Poly x30? With this feature you are able to control your Poly x30 and you can use the audio (speakers and microphone) from the Trio 8800 for your meetings. I created a quick video of the steps below: Make sure your Trio 8800 is running the latest firmware and set Trio 8800 back to factory default settings. Continue reading