Using the unanswered routing when busy in Microsoft Teams

On April 9 of 2021 Microsoft released an upgrade on the Busy on Busy feature in Microsoft Teams.

So what does Busy on Busy do?

When Busy on Busy is enabled in your Calling policy every second calls that comes in, would rejected with a Busy signal (603 Declined).

Busy on Busy is not enabled by default on the global Calling policy

Busy on Busy activates in the following states:

Why do headset suppliers deliver USB Dongles?

Even back in the days with Skype for Business i’ve had the same discussions and this has not changed with Microsoft Teams.

Why do i need to use the USB Dongle and cannot use the bluetooth in my laptop?

In my opinion the main reason for using the USB Dongle is the complete user experience.

Almost on a daily bases i see customers strugling with their headsets, using the dongle and paired to the laptops bluetooth stack, buttons not working for mute, picking up calls, low range of headset, etc.

How to enable Viva Connections desktop!

In this guide i will show you the steps for enabling Microsoft Viva Connections Desktop! This is one of the four Viva Modules

The Viva Connections for desktop experience, combines the power of your intelligent SharePoint intranet with chat and collaboration tools in Microsoft Teams. Viva Connections enables users to discover and search relevant content, sites, and news from across the organization right from the Team’s app bar. Viva Connections also allows you to incorporate your organization’s brand and identity directly in Teams.

Using a Call Queue in your Teams channel

Collaborative calling enables you to connect a call queue to a channel in Teams. Users can collaborate and share information in the channel while taking calls in the queue.

This feature is ideal for scenarios such an IT helpdesks or HR hotlines. IT admins can quickly connect call queues to specific channels, and team owners can manage the settings.

You will now have the possibility to use a Teams channel for your Call Queue. With this new feature you will get a Calling tab in your Teams channel.

The new Poly Sync 20, does it really change the working from home experience?

In January of this year (2021), Poly launched the new Sync 20 smart speakerphone. The Sync 20 is the first available version from a new series of Sync speakerphones.

The Poly Sync 20 is a portable speakerphone designed for home use to make communication easier for the new form of hybrid working.

To what extent does the Poly Sync 20 succeed in this, does a device like this really make a difference in the user experience?

Setting up tag based routing in Audiocodes Mediant

In this post i want to show the configuration steps of configuring tag based routing.

You can use Dial Plan tags for determining the destination (IP Group) of an IP-to-IP Routing rule. One of the advantages of using Dial Plan tags is that it can reduce the number of IP-to-IP Routing rules that you would normally need to configure.

For example: When you have an SBC with SIP trunk and legacy PBX and you would like to implement Microsoft Teams Direct Routing you can route specific numbers to Teams and the rest goes automatically to the legacy PBX. This way you can migrate your users in steps to Microsoft Teams.

Troubleshoot No Dialpad in Microsoft Teams

Everytime i roll out new customers with Microsoft Teams Direct Routing or Callings plans i receive the same questions. I also created a FAQ post about Direct Routing.

And the most asked question during roll out is:

I don’t have a dialpad in my Teams client

Licenses

Ok, first check if this user has the correct licenses. Phone System is required for calling. This license is by default included with E5, any other license needs Phone System as addon.