Skype for Business Online Call Queues: Agent Opt In/Out

2018-01-16 2 min read Skype for Business Erwin Bierens

Last night Microsoft announced and published the Agent Opt In/Out feature to Skype for Business Online.

This update allows Admins to grant Call Queue Agents an ability to Opt In and Out from taking calls from a particular Queue at will.

For all newly created Call Queues, Agent Opt In/Out option will be enabled by default. For pre-existing Call Queues, Admins will need to enable this feature manually.

How to enable Agent Opt Out (Admin)

First login to the Office 365 Admin panel Link

Activating Teams Calling -Microsoft Teams

2018-01-12 1 min read Microsoft Teams Erwin Bierens

This howto helps you to check/configure Calling in Microsoft Teams.

Make sure you have correct licenses on your Office365 tenant.

Microsoft Phone System License (this one is included in E5) and a Calling plan (domestic or Domestic + International Calling)

Make sure you have download the SkypeOnlineConnector for Powershell.

    Import-Module SkypeOnlineConnector
    $credential = Get-Credential
    $session = New-CsOnlineSession -Credential $credential -Verbose
    Import-PSSession $session
    Get-Command -Module tmp_mmdx3k5r.cuh

Check your tenant settings

Get-CsTeamsCallingPolicy

Eventid 25073 Enable comfort noise on your trunk (Audiocodes)

2018-01-11 1 min read Skype for Business Erwin Bierens

Hi All,

First blog of the year, officially not allowed anymore but best wishes for all of you!

After going through some event logs on Frontend servers i came across this warning:

The Mediation Server service has received a call that does not support comfort noise from the Trunk, SBC01.domain.com;trunk=SBC01.domain.com Cause: The Trunk does not support comfort noise. Resolution: Please ensure the comfort noise option on the Trunk has been enabled.

Skype for Business Server 2015 CU6 is here!

2017-12-12 4 min read Skype for Business Erwin Bierens

Right in time before the holidays Microsoft has released a new Cumulative Update number 6 with a lot of improvements and fixes. Download here.

Improvements and fixes in the December 2017 update

This update enables Location-Based Routing to support the Skype for Business mobile clients. It also fixes the following issues:

4043636 Skype for Business on Mac can’t retrieve meeting information in Skype for Business Server 2015
4043634 Sign-in dialog box is always displayed when you try to access external web services in Skype for Business Server 2015
4043638 Incorrect format of location information about an E911 call from Skype for Business on Mac
4043641 Update to add a Strict-Transport-Security header to the path of all web service responses in Skype for Business Server 2015
4043637 Update to enable Skype for Business on Mac to restrict external access in Skype for Business Server 2015
4043633 Synthetic transactions fail after installing February 2017 update for Skype for Business Server 2015
4043635 You cannot sign in Web Scheduler in Skype for Business Server 2015
4036633 “We can’t sign you in because you aren’t set up to use Skype for Business” error in Skype for Business Server 2015
4036631 Can’t join an application sharing session of meeting in Skype for Business Server 2015 that has May 2017 update applied
4036632 UCWA clients still can sign in from external networks when the external access is disabled in Skype for Business Server 2015
4036630 Can’t schedule or join a meeting after you apply May 2017 Cumulative Update for Skype for Business Server 2015
4036625 Enables the peer-to-peer file transfer feature for Skype for Business on Mac clients in Skype for Business Server 2015
4036627 Event ID 16385 floods in Skype for Business Server 2015 Director pools
4023993 LS Data MCU events 41024, 41025 and 41026 are constantly generated after you install the May 2017 .NET Framework update
4036621 Mid-call control like “Stop my video” fails if a call occurs from a VTC endpoint in Skype for Business Server 2015
4036622 “ONLINE_USER_COUNT_SETTING is immutable” error occurs if you manage chat user roles with BeginAddUsersOrGroupsToRole
4036623 “Action couldn’t be completed” error when you upload a file to a persistent chat room in Skype for Business Server 2015
4036615 Sets the default value of the “EnableDelegateManagement” attribute to “true” in Skype for Business Server 2015
4036614 “From number” is missing in the Peer-to-Peer Session Detail Report when you dial a PSTN number in Skype for Business Server 2015
4036620 Can’t join meeting by using Skype for Business Room System or Surface Hub devices in Skype for Business Server 2015
4036618 Meeting URLs are visible in search results of a search engine in Skype for Business Server 2015
4036619 Lync or Skype for Business client can’t be started to join meeting if default browser is Firefox 52 or a later version
4036612 Event Id 53530 is logged and connection to SQL database is lost in Skype for Business Server 2015 Persistent Chat Server
4036617 User move fails and many SIP messages are queued after you apply August 2016 update for Skype for Business Server 2015

Can’t sign in to Skype – There was a problem acquiring a personal certificate required to sign in

2017-12-12 1 min read Skype for Business Skype for Business Online Erwin Bierens

Problem:

Skype Error message when signing in: “Can’t sign in to Skype for Business – There was a problem acquiring a personal certificate required to sign in. If the problem continues, please contact your support team”.

Uninstalling or reinstalling Office 365 software is not going to help you. There are a couple of solutions here.

Solution 1

Open Skype for Business login window and click on “delete my sign-in info”. Then – type in the login details and password again and try to log in.

Unable to process this synchronization cycle in Azure Active Directory because the object deletion threshold was met or exceeded

2017-12-11 2 min read Azure Erwin Bierens

I was using a full sync of my local AD. Later i changed this to use only the Users OU (due to some IDFix issues in other OUs) I noticed updates did not changed anything in my Office365 portal anymore. So i Checked my event viewer on the domain controller and noticed some errors.

Failure while provisioning entries to Windows Azure Active Directory. More details at http://go.microsoft.com/fwlink/?LinkId=787121. Exception: Unexpected exception thrown. Action: ExportV1, Exception: An error occurred. Error Code: 95. Error Description: Unable to process this synchronization cycle in Azure Active Directory because the object deletion threshold was met or exceeded. Tracking ID: acc4bade-2fc6-41cb-9187-32e7b89170e3 Server Name: ..

Network Assessment Tool for Skype for Business and Microsoft Teams

2017-12-11 2 min read Microsoft Teams Skype for Business Erwin Bierens

Network Assessment

The Microsoft Network Assessment Tool provides the ability to perform a simple test of network performance to determine how well the network would perform for a Microsoft Teams or Skype for Business Online call. The tool tests the connection to Microsoft Network Edge by streaming a set of packets to the nearest edge site and back for approximately 17 seconds for a configured number of iterations. The tool reports:

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