What’s New in Microsoft Teams - June 2024

In today’s hybrid work environment, seamless communication and collaboration are more important than ever. Microsoft Teams plays a central role in keeping organizations connected, with its powerful calling and meeting room capabilities designed to enhance productivity and streamline workflows.

This blog will keep you up to date on the latest Teams Calling features, best practices for meeting room setups, and insights into how businesses can leverage these tools to improve efficiency. Whether you’re an IT admin optimizing your organization’s call flow, a frontline worker managing high call volumes, or a business leader looking for better collaboration solutions, this series will cover everything you need to stay ahead.

Capture console and network logs from your browser

If you’re encountering problems displaying your content on a web browser, the support team may request Chrome, Microsoft Edge, or Safari browser logs for analysis. To assist you in this process, I’ve outlined the types of logs needed and provided instructions on capturing them.

Follow the steps below to capture console and network logs using developer tools on both Windows and Mac. It’s crucial to provide both sets of logs to facilitate effective troubleshooting by the support team.

Set-CsPhoneNumberAssignment : An unknown error occurred

Today I ran into an issue where it was not possible to associate a phone number with a user in Microsoft Teams using PowerShell. Even the Teams Admin Center displayed an unknown error.

Microsoft.Teams.ConfigAPI.Cmdlets.internal\Set-CsPhoneNumberAssignment : An unknown error occurred
At C:\Program Files\WindowsPowerShell\Modules\MicrosoftTeams\5.5.0\custom\Merged_custom_PsExt.ps1:1339 char:13
+             $result = Microsoft.Teams.ConfigAPI.Cmdlets.internal\Set- ...
+             ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : InvalidOperation: ({ Identity = te...iceEnabled =  }:<>f__AnonymousType107`7) [Set-CsPho
neNumberAssignment_Set], Exception
    + FullyQualifiedErrorId : BadRequest,Microsoft.Teams.ConfigAPI.Cmdlets.Generated.Cmdlets.SetCsPhoneNumberAssignment_Set

After some investigation, I found out that the user’s usage location was not configured to the correct country. The user was on located to Portugal, the phone number we wanted to associate is +31, which corresponds to the Netherlands.

No Agents opt-in or Logged In in a Microsoft Teams Call Queue

This week (week 25, 2023) Microsoft has launched a new version of the Microsoft Teams PowerShell module, version 5.3.0.

• [BREAKING CHANGE] Adds State parameter & output attribute to [New|Get|Set|Update]-CsTeamsShiftsConnection and [New|Get|Set|Update]-CsTeamsShiftsConnectionInstance cmdlets.
• Releases [New|Get|Set|Remove|Grant]-CsTeamsMeetingTemplatePermissionPolicy cmdlets.
• Releases Get-CsTeamsMeetingTemplateConfiguration cmdlet.
• Releases Get-CsTeamsFirstPartyMeetingTemplateConfiguration cmdlet.
• Release New-CsTeamsHiddenMeetingTemplate cmdlet.
• Adds new parameters to the Set-CsCallQueue and New-CsCallQueue Cmdlets to enable users to set No Agent Opt In/Logged In options for call handling in Call Queue. New parameters are added for No Agent disconnect/redirection options, target, shared voicemail prompts and whether to enable shared voicemail system prompt suppression and transcription.
• Adds warning message in the output of the Set-CsPhoneNumberAssignment Cmdlet. This message provides information about users with licenses in a grace period.

In this post i want to go in detail on how to configure the No Agent Opt In/Logged In for your Call Queues. I believe this is one of the features many admin/users (including me) are waiting for within the Call Queues configuration!

Etiquette in Microsoft Teams: Best Practices for Virtual Communication

While the popularity of remote work and virtual communication is still increasing (Microsoft Teams is having 280 million active users), it’s important to understand the proper etiquette for using Microsoft Teams or any other virtual meeting. Whether you’re participating in an online meeting, sending a direct chat message, or posting in a team channel, following these best practices can help you communicate effectively and more professionally.

Be punctual for virtual meetings. Just as you would arrive on time for an in-person meeting, make sure you are ready to join the virtual meeting on time. Log in a few minutes early to ensure your equipment is working properly and to allow time for any technical difficulties. Nothing so frustrating as “do you hear me?” Or “wait my headset is empty”.

TIP: set your default setting for meeting to 50 or 55 minutes instead of the full hour. This will give you some proper time to get prepared for the next meeting.

Microsoft Loop: A new interactive app in Microsoft 365

Microsoft has introduced Microsoft Loop Link, an interactive app that enables collaborative work on task lists, tables, and notes. Loop Components can be used in chats, Teams, emails, or documents, facilitating joint work across various Microsoft 365 apps. The app was announced during the 2021 Microsoft Ignite event and is now being introduced as Preview in Microsoft 365.

While Microsoft 365 already allows document collaboration, Microsoft Teams and OneNote sharing, Microsoft Loop addresses the issue of task tracking across different apps. Through Loop Components, users can conveniently create and share tasks across Microsoft 365 apps, including Outlook, OneNote, and Teams.

In this blog post, i want to show you arround in Microsoft Loop and howyou can use it in your daily work.

Anywhere365 - Troubleshooting your SharePoint application

If you work a lot with Anywhere365 you are familiar with the core setup and how configurations are being handled (by caching), so if you clear the caching while rebooting the UCC’s and all kind of strange error’s show up (i.e. new agents not visible, IVR changes not showing) there are a couple of items that can be your nightmare:

• App Secret
• Permissions on Anywhere365 SharePoint site
• SharePoint global Settings

I’d like to take you through how I would approach this.