Erwin Bierens

Knowledge is Power

Deploy error Skype for Business Cloud Connector - CredSSP

The problem Last week i ran in to some errors while re-deploying a Cloud Connector, Changed some settings in the INI and while starting the redeploy gave me the following error: `Preparation phase started... The configuration file for Cms server setup is generated in C:\Users\Administrator\CloudConnector\ApplianceRoot\Instances\2.1.0\ExportedConfig\ServerConfig-Cms.ini. Preparation phase finished. Deployment phase started... Enabling credential delegation for NTLM on host machine.` ` #text : false #text : true #text : true #text : false #text : true #text : Relaxed` [192. Continue reading

Factory Reset Audiocodes Mediapack 112 by Shell

Problem I came across a problem that it was not possible to change the IP address of the MediaPack 112. The IP Address, subnet and default gateway are greyed out as you can see in above image. Solution Go the the webinterface (System, Management, Telnet/SSH Settings) and enable SSH access. Use PuTTy to connect to the current IP Address of the MediaPack. Use the default credentials if not changed: Admin - Admin Continue reading

Skype for Business – Quick Start Guides (Multi Language)

2018-03-22 1 min read Skype for Business Erwin Bierens
Need to have Skype for Business Quick starter guides? You can download your localized version by the links below in the table. The download contains the following categories: Audio setup and making Calls Contacts, presence, and IM Meetings Sharing and collaboration Video Documents in the ZIP file are in PPT and PDF format, so you can brand the guides with your own company logo. /

Skype for Business Licensing Guide

Lately i’m getting a lot of questions about licensing for Skype for Business Server and Online. So i want to try to explain what kind of licenses you will need to have in the different scenarios. / Is E3 license enough for Skype for Business Server 2015 with Enterprise Voice? Do we need PSTN Calling plan with the use of Skype for Business Server 2015? Do we need to have Phone System (formally Cloud PBX) license when using Skype for Business Server 2015 in Hybrid mode? Continue reading

New-OfficeWebAppsFarm : Office Online was unable to find the specified certificate

When configuring a new Office Online Server i run in to the following error while setting up the new farm with command: PS C:\Windows\system32> New-OfficeWebAppsFarm -InternalUrl "" -ExternalUrl "" -CertificateName "Skypeweb" New-OfficeWebAppsFarm : Office Online was unable to find the specified certificate. At line:1 char:1 + New-OfficeWebAppsFarm -InternalUrl "" -Exter ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : ObjectNotFound: (:) [New-OfficeWebAppsFarm], ArgumentException + FullyQualifiedErrorId : CertificateNotFound,Microsoft.Office.Web.Apps.Administration.NewFarmCommand I imported the certificate chain in the computer personal store, i noticed the intermediate and root certificate where also placed in the personal store. Continue reading

Skype for Business Online Call Queues: Agent Opt In/Out

2018-01-16 2 min read Skype for Business Erwin Bierens
Last night Microsoft announced and published the Agent Opt In/Out feature to Skype for Business Online. This update allows Admins to grant Call Queue Agents an ability to Opt In and Out from taking calls from a particular Queue at will. For all newly created Call Queues, Agent Opt In/Out option will be enabled by default. For pre-existing Call Queues, Admins will need to enable this feature manually. / How to enable Agent Opt Out (Admin) First login to the Office 365 Admin panel Link Continue reading

Eventid 25073 Enable comfort noise on your trunk (Audiocodes)

2018-01-11 1 min read Skype for Business Erwin Bierens
Hi All, First blog of the year, officially not allowed anymore but best wishes for all of you! After going through some event logs on Frontend servers i came across this warning: The Mediation Server service has received a call that does not support comfort noise from the Trunk,; Cause: The Trunk does not support comfort noise. Resolution: Please ensure the comfort noise option on the Trunk has been enabled. Continue reading
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