Microsoft Teams - New PowerBi Reporting version 3.0.4
Microsoft has released a new version of the Powerbi template called: Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) on November 18.
There have been some signifant errors fixed.
- Corrected an error on the Agent Timeline -> Average Call Duration (seconds) by Agent visual
- Average Call Duration tooltip has been changed to Average instead of Sum
- Corrected a typo on the Auto Attendant -> Call Results legend
- Improved call classifications on Auto Attendant and Call Queue tabs
- Added legend for Auto Attendant -> Directory Search Method
- Visuals have been locked in position
You can download the latest template right here
This Power BI template provides three reports that allow organizations to report on the number of calls being processed by auto attendants and call queues. It also provides agent performance insights.
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Microsoft 365 - Assign licenses with PowerShell to users
During the working week i get a lot of questions about assigning licenses (mostly the Microsoft Teams Phone Standard license) to users in bulk. This can be easily resolved with PowerShell.
First logon to MSOnline, if you don’t have this module installed use: Install-Module -name MSOnline
Connect-MsolService
Let’s see your active licenses
Get-MsolAccountSku
In order to assign a license to one of your users use the following cmdlet
Set-MsolUserLicense -UserPrincipalName user@contoso.com -AddLicenses tenant:mcoev
In this example we’ve assigned the Microsoft Teams Phone Standard license to the user.
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Microsoft Teams - Direct Routing Root Certificates Update
On May 12, 2025, the current root certificate “Baltimore CyberTrust Root” expires. This certificate now handles the encryption of Microsoft Teams but also Azure Communication Services and even still the old Skype for Business Online components.
The transition to the new root certificates has started by Microsoft in January 2022 and will be completed this month, October 2022. In case you are using Direct Routing with your Microsoft 365 tenant you probaly have uploaded the Baltimore CyberTrust Root certificate in to your SBC.
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Microsoft Teams - Delegated Persmissions
For my job i’m working with a lot of customers that have been onboarded within in the Microsoft Cloud Solutions Provider program (CSP). From this point of view it’s easy to manage multiple tenants securely without having to manage all kind of admin identities for each customer. In the Microsoft Partner Center you can easily browse to a customer and go to service management menu to open the specific admin center. Continue reading
Microsoft Teams - Chat with yourself
Microsoft Teams has a new update that enables users to create a chat with themselves. This update (Feature ID 88066) has been rolled out to desktop, web and mobile users. If you don’t see it yet, log off and on to the Teams client and it probaly shows up in your pinned chats. Microsoft highlights that the new chat with self feature is designed to help users stay organized. Just like regular chats, you will be able to send yourself messages, notes, files, images, and videos. Continue reading
Microsoft Teams - PowerShell Module 4.5.0
Microsoft has released version 4.5.0 of the Teams PowerShell Module.
Microsoft Teams PowerShell Module (TPM) versions in the 4.x.x series or later are the only versions supported now. All earlier versions are fully retired since June 15, 2022 & will stop working (Message center post for reference - MC350371).
It’s recommended to update to the latest Teams PowerShell Module version.
Update your module by the following cmdlet:
Update-Module MicrosoftTeams
If you encounter problems you can use the -force parameter. For more info about installing the Microsoft Teams PowerShell module, follow this link.
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