Erwin Bierens

Knowledge is Power

Microsoft Teams - New PowerBi Reporting version 3.0.4

2022-12-19 2 min read Microsoft Teams Erwin Bierens

Microsoft has released a new version of the Powerbi template called: Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) on November 18.

There have been some signifant errors fixed.

  • Corrected an error on the Agent Timeline -> Average Call Duration (seconds) by Agent visual
    • Average Call Duration tooltip has been changed to Average instead of Sum
  • Corrected a typo on the Auto Attendant -> Call Results legend
  • Improved call classifications on Auto Attendant and Call Queue tabs
  • Added legend for Auto Attendant -> Directory Search Method
  • Visuals have been locked in position

You can download the latest template right here

This Power BI template provides three reports that allow organizations to report on the number of calls being processed by auto attendants and call queues. It also provides agent performance insights.

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Microsoft 365 - Assign licenses with PowerShell to users

2022-11-28 2 min read Microsoft365

During the working week i get a lot of questions about assigning licenses (mostly the Microsoft Teams Phone Standard license) to users in bulk. This can be easily resolved with PowerShell.

First logon to MSOnline, if you don’t have this module installed use: Install-Module -name MSOnline

Connect-MsolService

Let’s see your active licenses

Get-MsolAccountSku

In order to assign a license to one of your users use the following cmdlet

Set-MsolUserLicense -UserPrincipalName user@contoso.com -AddLicenses tenant:mcoev

In this example we’ve assigned the Microsoft Teams Phone Standard license to the user.

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Microsoft Teams - Direct Routing Root Certificates Update

2022-10-05 1 min read Microsoft Teams

On May 12, 2025, the current root certificate “Baltimore CyberTrust Root” expires. This certificate now handles the encryption of Microsoft Teams but also Azure Communication Services and even still the old Skype for Business Online components.

The transition to the new root certificates has started by Microsoft in January 2022 and will be completed this month, October 2022. In case you are using Direct Routing with your Microsoft 365 tenant you probaly have uploaded the Baltimore CyberTrust Root certificate in to your SBC.

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Microsoft Teams - Delegated Persmissions

2022-08-01 1 min read Microsoft Teams
For my job i’m working with a lot of customers that have been onboarded within in the Microsoft Cloud Solutions Provider program (CSP). From this point of view it’s easy to manage multiple tenants securely without having to manage all kind of admin identities for each customer. In the Microsoft Partner Center you can easily browse to a customer and go to service management menu to open the specific admin center. Continue reading

Microsoft Teams - Chat with yourself

2022-07-11 1 min read Microsoft Teams
Microsoft Teams has a new update that enables users to create a chat with themselves. This update (Feature ID 88066) has been rolled out to desktop, web and mobile users. If you don’t see it yet, log off and on to the Teams client and it probaly shows up in your pinned chats. Microsoft highlights that the new chat with self feature is designed to help users stay organized. Just like regular chats, you will be able to send yourself messages, notes, files, images, and videos. Continue reading

Microsoft Teams - PowerShell Module 4.5.0

2022-07-06 2 min read Microsoft Teams

Microsoft has released version 4.5.0 of the Teams PowerShell Module.

Microsoft Teams PowerShell Module (TPM) versions in the 4.x.x series or later are the only versions supported now. All earlier versions are fully retired since June 15, 2022 & will stop working (Message center post for reference - MC350371).

It’s recommended to update to the latest Teams PowerShell Module version.

Update your module by the following cmdlet:

Update-Module MicrosoftTeams

If you encounter problems you can use the -force parameter. For more info about installing the Microsoft Teams PowerShell module, follow this link.

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Microsoft Teams - Using the SIP Gatway

2022-06-13 3 min read Microsoft Teams

While native Microsoft Teams phone devices provide the complete Teams user experience, we still met customers with an bunch of legacy SIP devices. In order to help these customers with their migration to Microsoft Teams, Microsoft has launched the Teams SIP Gateway. This is a cloud service that enables core Teams calling functionality on compatible SIP phone models from Cisco, Poly, Yealink and AudioCodes.

I’m going to describe the steps on how to provision SIP phones for Teams calling using this SIP Gateway with a Cisco CP-7841 IP Phone.

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