Erwin Bierens

Knowledge is Power

Microsoft Teams - New PowerBi Reporting version 3.0.4

2022-12-19 2 min read Microsoft Teams Erwin Bierens

Microsoft has released a new version of the Powerbi template called: Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) on November 18.

There have been some signifant errors fixed.

  • Corrected an error on the Agent Timeline -> Average Call Duration (seconds) by Agent visual
    • Average Call Duration tooltip has been changed to Average instead of Sum
  • Corrected a typo on the Auto Attendant -> Call Results legend
  • Improved call classifications on Auto Attendant and Call Queue tabs
  • Added legend for Auto Attendant -> Directory Search Method
  • Visuals have been locked in position

You can download the latest template right here

This Power BI template provides three reports that allow organizations to report on the number of calls being processed by auto attendants and call queues. It also provides agent performance insights.

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Skype for Business Server 2019 - Cumulative Updates

2021-05-21 1 min read Skype for Business Erwin Bierens
Last update: 2021-05-21 Check current version You can check the version of your current Skype for Business Server 2019 environment with the following cmdlet: Get-CsServerPatchVersion | ft -AutoSize CU Table In belows table you will find the CU versions for Skype for Business Server 2019, Links to CUs and release dates. Version Cumulative Update KB Article(s) Alternative Download link 7.0.2046.0 RTM Release N/A 7.0.2046.116 June 2019 (HotFix 1) KB4507638 7.0.2046.123 July 2019 (CU1) KB4499991 Stack 7. Continue reading

Cheat sheet - Skype for Business

2020-11-24 2 min read Skype for Business Erwin Bierens
This page will be updated continuous with the latest and greatest links and Scripts. Do you want your script, how to or program on this page, please contact me. / Conference Units / Rooms Hands on with the Polycom Trio (Randy Chapman) Polycom Trio 8800 failed to discover exchange server (Office365) General Information 3th party (certified) applications Product (hardware) Catalog How to’s Deploy SEFA Util on Front End Server Enable domain admin for Skype Skype deployment with just one public ip Setup Federation Office365 Roadmap Scripts Import Common Area Phones with a CSV file SefaUtil v2. Continue reading

Busy on Busy in Teams

2019-05-14 1 min read Microsoft Teams Erwin Bierens
What is Busy on Busy? Busy on Busy will help you handle a call when a user is already in a call or conference, or has a call placed on hold. New or incoming calls can be rejected with a busy signal or forwarded to voice mail. The Busy on Busy will work across your devices. / Enable Busy on Busy in the MoPo Go to the Teams Admin panel Link Continue reading

Upgrade your Office 365 ProPlus to 64-bit

2019-04-22 2 min read Office365 Erwin Bierens
Why should I upgrade? Recently Microsoft started to recommend its 64-bit edition of the Office 365 pro plus suite to be installed as the default Office installation. Office ProPlus and Office 2019 will now be installed with 64-bit as the default setting. Previously, the default setting was 32-bit at installation. This change will begin rolling out in mid-January, 2019. / Message from admin center office 365 Office ProPlus and Office 2019 will now be installed with 64-bit as the default setting. Continue reading
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